Yangjiang Justa Industry and Trade Co., Ltd.
FAQ
Q
What are the types of products?
A
The company mainly produces and operates a variety of products, including scissors such as garden scissors, gardening scissors, student scissors, civilian scissors, rubber scissors, lace scissors, hairdressing scissors, two-color scissors, safety scissors, office scissors, etc; Cutting tools, such as spray paint knives, kitchen knives, steak knives, etc; There are also kitchen miscellaneous items and various multifunctional hardware tools.
Q
How to ensure product quality?
A
Strictly control the material selection, for example, the main body of the outdoor tools produced is made of high-strength stainless steel, the frame of the outdoor folding handcart is made of lightweight aluminum alloy, and the bucket is made of durable Oxford cloth. During the production process, strict quality inspections are conducted on each production link, from raw material inspection, component processing to finished product assembly, following quality standards at every step to ensure that the strength, durability, and other performance of the product meet high-quality requirements.
Q
What are the sales channels?
A
On the one hand, we collaborate with major distributors and retailers through offline channels to bring our products to the market; On the other hand, we actively explore online business and operate platforms such as Alibaba International Station for product sales. At the same time, we also showcase our products and obtain orders by participating in various hardware knife and cutting industry exhibitions.
Q
Does it involve cross-border e-commerce business?
A
As a foreign trade enterprise that has been developing locally for more than ten years, I have a deep understanding of the development of cross-border e-commerce. It can be seen that the company has entered the field of cross-border e-commerce and is actively using cross-border e-commerce platforms to expand overseas markets. For example, there may be related business layouts on platforms such as Amazon and independent websites (specific platforms can be further consulted and confirmed with the company).
Q
Is there a difference in quality between products purchased online and offline?
A
Whether purchased through online or offline channels, the company's products come from a unified production standard and quality control system, with no difference in quality. The products sold on online platforms such as Alibaba International and Amazon, as well as offline cooperating distributors and retailers, have undergone strict quality testing to ensure that consumers purchase high-quality products. Consumers can freely choose online or offline channels to purchase according to their own shopping habits.
Q
How to carry out after-sales repair or return if there is a quality problem with the product?
A
If there are quality problems with the product during the warranty period, you can directly contact the company's after-sales customer service, provide the product purchase certificate and problem description. The company will arrange repair, replacement, or return services based on specific circumstances. If it is a minor malfunction of the product, we can assist you in repairing it yourself through video guidance and other methods; For products that cannot be repaired or have serious quality issues, we will handle returns and exchanges for you. The after-sales contact information can be found on the product packaging, company website, or sales platform page.
Q
Is the material of the product safe and environmentally friendly, especially for knives and kitchen utensils that come into contact with food?
A
For products that come into contact with food, the materials selected by the company comply with relevant national safety and environmental protection standards. For example, kitchen knives and other products have undergone strict testing of their steel to ensure that harmful substances will not be released during use, safeguarding the dietary health of users. At the same time, the processes and surface treatment in the production process also comply with safety and environmental protection requirements.
Q
Is rusting of the product after a period of use a quality issue?
A
The company strictly controls the material selection of its products. For example, the main body of outdoor tools is mostly made of high-strength stainless steel, which is not easy to rust under normal use and maintenance. But if the product is used in harsh environments, such as long-term exposure to high humidity, strong acidity and alkalinity, or if it is not cleaned and dried in a timely manner after use, rusting may occur. This is not a quality issue with the product itself. It is recommended to use and maintain the product correctly according to the instructions to extend its service life.
Q
How to adjust garden scissors that feel laborious to use?
A
Garden scissors are designed to facilitate users' gardening and pruning work. If you feel laborious when using, first check if there are any debris stuck at the cutting edge of the scissors. You can clean the cutting edge and apply a small amount of lubricating oil for lubrication. In addition, check if the opening and closing angle of the scissors is appropriate, adjust the position of the handle appropriately, and find the most effortless grip method. If the problem is still unresolved, it may be due to wear and tear on the scissor components. You can contact the company's after-sales service for consultation.
Q
Do you know how to use some functions on multifunctional hardware tools?
A
Multi functional hardware tools integrate multiple practical functions, each with its specific usage method. The company will provide a detailed user manual with the product, and you can refer to the manual for operation. If the manual is lost, you can obtain an electronic version of the manual on the company's official website or by contacting customer service. At the same time, the company will also release product tutorial videos on some online sales platforms to facilitate users' intuitive learning of the usage methods of various functions.
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